Our promise to customers
We would not try to suggest that we have never made
mistakes on the many contracts that we have carried out over the years. However,
at Chelbuild we believe that what sets the quality builder apart from the
'cowboy' is the speed and efficiency with which any problems or disagreements
are addressed. As much of our work is carried out in the insurance sector we are
aware of our position as a service provider, and we always endeavor to leave a
property in the same or preferably a better condition than when we started. We
- Attend appointments
punctually, notifying the customer immediately if we are delayed.
- Provide the best and most
cost effective solution to the job required.
- Provide advice based on
good and proper practice and workmanship, not the largest profit margins.
- Protect the customer's
property and belongings to the best of our ability during work.
- Carry out work to high
standards of workmanship and to the customers satisfaction.
- Upon completion to leave a
property in as good, if not a better condition than when we began the work.
It should also be borne in mind that many of our
employers require our invoice to be accompanied by a certificate of satisfaction
signed and dated by the customer. This is in effect our customer's guarantee
that we will carry out the work to the standard they expect.